Overview YNA Parfums ("we", "us" or "our") operates this website and online store. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our site, make a purchase or otherwise interact with us. By using our site, you agree to the practices described in this policy.
1. Information We Collect We collect the following types of information: - Information you provide: your name, email address, phone number, shipping and billing address, order details, quiz answers, reviews, and any messages you send us through our contact form, live chat or email. - Account information: if you create an account, your login email, password and saved preferences. - Payment information: payments are processed by secure third-party payment providers. We do not store your full credit card number. For cryptocurrency payments, we may receive your wallet address and transaction details. - Automatically collected information: your IP address, browser type, device information, pages visited, time spent on the site, and how you arrived at our site. This is collected through cookies and similar technologies.
2. How We Use Your Information We use your personal information to: - Process and ship your orders, including your free trial vial - Create and manage your customer account - Handle returns, store credit and satisfaction guarantee claims - Communicate with you about your orders and respond to your questions - Recommend fragrances based on your scent quiz answers - Send you marketing emails or texts, only if you have agreed to receive them - Improve our website, products and customer experience - Prevent fraud and protect the security of our store - Comply with legal, tax and regulatory obligations, including dangerous goods shipping requirements
3. Cookies & Tracking We use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use our site, and measure the performance of our advertising. You can manage your cookie preferences through our cookie banner or your browser settings. Disabling some cookies may affect how the site works. For more information on the cookies used by our store platform, see https://www.shopify.com/legal/cookies.
4. How We Share Your Information We do not sell your personal information. We share it only with trusted service providers who help us run our business, including: - Shopify, which hosts our online store - Payment processors, including cryptocurrency payment providers - Shipping carriers and fulfillment partners - Email, SMS, live chat, reviews and analytics providers - Advertising platforms, such as Meta, Google and TikTok, for measuring and improving our ads These providers may only use your information to perform services for us. We may also disclose information when required by law, or to protect our rights, customers or business. If YNA Parfums is involved in a merger, acquisition or sale of assets, your personal information may be transferred as part of that transaction, and it will remain subject to this Privacy Policy.
5. Cryptocurrency Payments If you pay with cryptocurrency, please note that blockchain transactions are public and permanent. Your wallet address and transaction details may be visible on the public blockchain, and we cannot delete or change them. Cryptocurrency payments are processed by our payment partner, NOWPayments, which receives your order number and payment amount to process the transaction.
6. Reviews & User Content If you post a review, photo or other content on our site, it will be publicly visible to anyone. Please do not include personal information you do not want others to see. We are not responsible for how others use information you choose to make public.
7. Third-Party Links Our site may contain links to third-party websites and social media platforms, such as Instagram and TikTok. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
8. International Transfers Some of our service providers, including Shopify, may store or process your information in the United States, Canada or other countries. When your information is transferred outside your province, state or country, we take reasonable steps to make sure it remains protected.
9. Data Retention We keep your personal information only as long as needed for the purposes described in this policy, including order history, store credit, warranty and tax records, or as required by law. When it is no longer needed, we delete or anonymize it.
10. Your Rights Depending on where you live, you may have the right to: - Access the personal information we hold about you - Correct inaccurate or incomplete information - Request that we delete your information - Withdraw your consent to marketing at any time - Receive a copy of your information in a portable format - Appeal our decision if we decline your request To make a request, email us at info@ynaparfums.com. We may need to verify your identity before responding, and we will respond within 30 days. You may also authorize an agent to make a request on your behalf; we may ask for proof of that authorization. We will not discriminate against you for exercising any of your privacy rights. You can unsubscribe from marketing emails at any time using the link at the bottom of any email.
11. Complaints If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may have the right to file a complaint with your local privacy or data protection authority.
12. Security We use reasonable technical and organizational measures to protect your personal information, including encrypted checkout (SSL). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If a data breach occurs that poses a risk of serious harm, we will notify affected individuals and the relevant authorities as required by law.
13. Children's Privacy Our site and products are intended for adults. We do not knowingly collect personal information from anyone under the age of majority. If you believe a minor has provided us with personal information, please contact us and we will delete it.
14. Changes to This Policy We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised.
15. Contact Us If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at info@ynaparfums.com.
